About a year ago following the fallout of the housing market I was reminded by a friend that a company in Vancouver, WA was bankrupt and shutting down. This was significant because this company had all the markings of a “big successful floor business” such as a showroom, tons of vans and crews, etc… In many people’s eyes this is what defines a company that is solid and “real”. Looking behind the curtain though, there is a lot of overhead to maintain this type of business and with just a few unfortunate circumstances this business was gone in no time.
During a recent estimate I was discussing with a customer the gaps she had in her floors in her newly built house. She said she contacted her builder and he had been unable to locate the contractor who installed the floors originally. After talking we both realized that the warranty claim will never be done because the company in Vancouver did the original installation and they are no longer in business. This was just one person I ran into by chance. How many hundreds of people have warranty claims that will never be resolved by this “pillar” of a company?
The point of my blog is to suggest simply that the best contractors don’t need a huge showroom and tons of vans running around to be successful. In fact choosing a smaller and more efficiently operated hardwood floor business may be your best option these days if you want someone to return your calls in six months.