I was out for a run this morning and I saw a jobsite/retaining wall that looked like a hurricane had come through. In fact, it appeared that maybe the retaining wall was started and maybe the contractor was asked to leave possibly. It made me really think about how many projects, products, or services are partially or fully completed and then torn out for one of many possible reasons. Was the job oversold and under-delivered? Was the contractor’s experience not up to par with the requirements of the homeowner? I know few fellow contractors who would ante up for this one. Was there a good match of product performance with customer expectations?
Everyday I hear the words green and sustainable tossed around in an attempt to create customer buzz and sell a job. If the project was loaded with green and sustainable products, but had to be torn out and redone, this is in no way a sustainable process. I would urge readers of this blog who are contractors or retailers to consider that quality is a willingness to provide the best product and service ONE time for a price that provides a good living without compromising project fulfillment and product performance. In my eyes this is a vastly overlooked component of being a sustainable home services provider.