Sometimes consumers will walk into a retail store such as Home Depot and order up a bunch of flooring and labor and assume everything is good to go. The biggest thing people are missing is that ALL of the labor that retailers use is entirely subcontracted from that point onward. This is where most communication breakdowns happen particularly regarding a site finished wood floor. Let’s look at why.
Most retailers have only ever sold flooring. I have rarely encountered a retailer where the sales staff has ever sanded a significant number of floors. They rely on the people to whom they are subcontracting the labor to maintain a high standard. Any problems that arise with the floor at that point are being handled by the subcontractor and not the retailer. It’s like passing the buck and it puts relations at a tricky point.
The best way to purchase a site-finished hardwood floor is to hire a reputable wood flooring professional. Go to the National Wood Flooring Association website and evaluate from there who fits your needs. All wood flooring contractors who specialize in site finished wood floors have access to wholesale distribution showrooms with equal or greater selection than most retailers. In fact, a lot of retailers purchase products from the same wholesale distributors as the contractor. The contractor can handle all materials and labor and reduce or eliminate any mis-communication liabilities if they are more closely involved in the process from the beginning.